Customers decide where, when, and how they shop with us. However, it is in our hands that every purchase from Mister Spex, whether in the online shop or in one of our stores, is always a great experience. It is important to us to provide all the help and support that is necessary. This can be an individual consultation via video chat or telephone support with an order. We are here to help! Our Customer Service agents thus assume a great responsibility and are significantly involved in maintaining the trust and confidence our customers place in Mister Spex.
Customer-orientated? No, customer-centred!
Our aspiration is nothing less than maximum customer satisfaction. To achieve this, we put our customers and their needs at the centre of our daily work. We support them with advice and a lot of passion, because eyewear is not just about seeing better, but also about looking good. And this increases the need for individual advice. In order to ensure that all service agents have the appropriate expertise, all customer service employees receive intensive training for several weeks including a basic training in everything to do with the optician's trade.
Good service comes from a good environment
Over 3.5 million customers have bought new spectacles, eyeglasses, or contact lenses from Mister Spex. Several teams are available for the national and international markets as well as for the Mister Spex Stores to ensure that this success continues. Regular exchange, transparent communication, and a respectful and friendly work environment are the prerequisites for our success. In principle, we work in a fixed shift system with early and late shifts, and we always respond to special family situations and the individual needs of our employees. And the workplace itself must also be right: we offer generous workplaces and minimal noise pollution to ensure a pleasant atmosphere.
Growing together for the long haul
We have the best people! That's why we want to support our employees through internal development opportunities and encourage them to take the initiative themselves. Before we advertise a position externally, we look for a suitable person within our own ranks and, if necessary, provide targeted support through training and personal or professional training. Many of our employees started out as service agents and now lead their own teams. In this way we grow together for the long term and can work together to continuously improve processes.