Logistic & Operations
Only quality is delivered here! Before an order is sent to our customers, it passes through these important stations in our logistics centre and the master workshop in Berlin’s Siemensstadt district. Whether they’re working with the products themselves, ensuring speedy delivery, or processing returns promptly, the team members in our stores pay attention to offering our customers the best service at each step of the process.
Optimally networked logistics
In order to guarantee that all processes at the logistics site run smoothly, the individual departments are supported and networked by automated systems and the latest technology. A total of three departments work closely there: the incoming goods department is responsible for receiving new items, inspecting them, and adding them to the inventory. Outgoing goods, meanwhile, picks and packages products for delivery across Europe. This department is responsible for ensuring that all orders reach our customers quickly and smoothly. Finally, the returns department handles anything that is sent back to us, returning the items to inventory or arranging for changes to be made to lenses, for example.
Craftsmanship goes digital
Our opticians primarily work in our production, applying their craft supported by the latest technology. Edgers grind the majority of the lenses precisely to the desired shape before they are polished by production team members and then assembled in the frame. During quality control, our opticians are supported by assembly staff. These learn their work within an eight-week training programme under the guidance of our trainers in a specially designed training workshop. In addition, individual coaching sessions take place afterwards to refresh what they have learned and continuously improve their work results.
Team work and predictable planning
Technical expertise is not everything; passion also counts. We are very proud of our special team spirit: we share the lessons we learn so that we can develop continuously. Small teams and regular exchanges with the team leaders create close ties. Yet we are an international team that is growing rapidly. Everyone is welcome here and will be quickly integrated. Regular team events ensure a strong sense of belonging and desire to collaborate. For a sufficient work-life balance, we also work in a predictable two-shift system.